FAQ

1. About Products|

Q1: What types of lighting products do you offer?
A: We provide linear lights, neon&strip, flexible wall washer lights, flexible linear inground lights. These products are suitable for various applications such as building facades, bridges, venues, airports, and temples.

Q2: Can your products be customized?
A: Yes, we offer customization services for size, beam angle, color, material, and installation methods to meet specific project requirements.

Q3: Do your products meet international certification standards?
A: All our products are certified with CE, RoHS, IP, IK, and other international standards to ensure quality and safety.

2. Project Support|

Q1: Do you offer lighting design support?
A: Yes, we provide professional lighting design services, including optical calculations, DIALux simulations, and tailored project recommendations to help achieve optimal results.

Q2: How can I get product samples?
A: You can request product samples by contacting us online or sending an email. We will provide samples tailored to your project needs.

Q3: Do you provide installation guidance?
A: We offer detailed installation manuals and technical support videos. For complex projects, our engineers can assist on-site (subject to additional costs).

3. Ordering & Logistics|

Q1: What is your minimum order quantity (MOQ)?
A: The MOQ varies by product type, ranging from 1 sample to 10 pieces. Please contact our sales team for details.

Q2: What is your delivery time?
A: Standard products are delivered within 2 weeks, while customized products depend on specific design and production requirements.

Q3: What shipping methods do you support?
A: We offer multiple shipping options, including sea freight, air freight, and express delivery, ensuring safe and timely delivery through our logistics partners.

4. After-Sales Service|

Q1: What is the warranty period for your products?
A: Our products typically come with a 3-5 year warranty, depending on the product type. During the warranty period, we offer free repair or replacement for any quality issues.

Q2: How do I handle after-sales issues?
A: For any after-sales issues, please provide the product model, order number, and a description of the problem. Contact our after-sales team via email or phone, and we will respond within 24 hours.

Q3: Do you provide spare parts?
A: Yes, we offer long-term spare parts support for all products to ensure the stability of your projects.

5. Technical & Professional Queries|

Q1: Do your products support DALI, DMX, SPI or other smart control protocols?
A: Yes, our products are compatible with DALI, DMX, and SPI control protocols and can be integrated into various smart lighting systems.

Q2: Can you provide IES files for your products?
A: Yes, IES files are available for all products. You can download them from the product pages or contact us to request them.

Q3: How do I choose the right beam angle for my project?
A: The choice of beam angle depends on the lighting target and project requirements. We recommend consulting with a lighting designer or contacting our technical support team for professional advice.

6. About the Company & Partnerships|

Q1: Do you accept ODM or OEM partnerships?
A: Yes, we welcome ODM and OEM partnerships. With extensive industry experience and a professional R&D team, we deliver high-quality, customized solutions.

Q2: How can I become a distributor?
A: If you're interested in becoming a distributor, please send your company information and partnership proposal to our email. We will get back to you within 3 business days.